Subject: Tech Support Candidate - Abhay Kumar
From: Abhay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:08:23 -0500

Tech Support
Test

Name

Abhay
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9990254897

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Karvy innotech limited

Customer support

17120

Previous Employer 1

NSPIRA management services Pvt
Ltd

Hardware Engineer

31/07/2019

14257

Previous Employer 2

Cms IT service Pvt Ltd

Desktop support
Engineer

07/07/2020

12000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check network connection proper or not.

2. Check browser update or not.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.On speaker

2. On bluetooth in mobile phone .

3. Serch speaker blutooth name in mobile .

4. Connect speaker with mobile .

What according to you makes you a good candidate
for customer service or technical support job?

Yes

On a scale of 1 - 5 please rate your
fluency in spoken English

3