Subject: Tech Support Candidate - ABHISHEK KUMAR SHARMA
From: ABHISHEK KUMAR SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:00:47 -0500

| | Tech Support Test

Name | ABHISHEK KUMAR SHARMA
E-mail | [email-masked]
Phone Number | (91) 9462659601
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | SHIVAMOGGA
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
FAS, PAS, CCTV, SWITCH

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AABMATICA TECHNOLOGIES PVT LTD | ASST PROJECT MANAGER | | 32000
Previous Employer 1 | AMNEX INFOTECHNOLOGIES PVT LTD | CONSULTANT | 15-04-2020 | 30000
Previous Employer 2 | AURIONORO SOLUTION | SR SERVICE ENGINEER | 8-11-2019 | 25929

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

SUHC ISSUE MAY BE ASIRE EITHER INERTNET ISSUE OR DEVICE ISSUE SUCH AS LAPTOP OR PC ETC. I WOULD LIKE TO FOLLOW BELOW STEPS:
1.MAKE SURE INTERNET IS CONNECTED AND WORKING
2. PING CHECK OF WEBSITE
3. BY RESTARTIN DEVICE
Many basic problems can be solved simply by restarting device. This clears caches, and forces the device to re-load the program or web page  having issue with, rather than use something that may be partially wrong.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Make sure Bluetooth is turned on.
3. Touch and hold Bluetooth .
4. In the list of paired devices, tap a paired but unconnected device.
5. When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | I have good working experience about 6 years, this is in technical field only. I have good knowledge of current technologies of internet, networking and security automation. I have good knowledge of computer. As i have worked in filed so having knowledge and aware about the filed most frequent issues arise.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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