Subject: Tech Support Candidate - Aishwary Bharti
From: Aishwary Bharti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:00:01 -0500

| | Tech Support Test

Name | Aishwary Bharti
E-mail | [email-masked]
Phone Number | (+91) 7400000987
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 19 Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Senior Analyst | Working | 33456
Previous Employer 1 | Wipro Technologies | Senior Associate | 04/07/2019 | 22897
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First error could be internet not connected, second clear caches and cookies also we can reset the browser. After all these troubleshooting we can also assume might be server issue is there also any security certificate issue could be there.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on bluetooth on mobile.
Power on bluetooth device.
Connect with mobile using scan.
When connected the name will be displayed that the device is connected.

What according to you makes you a good candidate for customer service or technical support job?

Excellent communication skills.
Good probing skills.
User satisfaction accordingly with his concerns.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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