Subject: Tech Support Candidate - Satendra Singh
From: Satendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:59:38 -0500

| | Tech Support Test

Name | Satendra Singh
E-mail | [email-masked]
Phone Number | (011) 9821965859
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sec76
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Intero solutions pvt ltd | Senior executive | Currently working | 27500
Previous Employer 1 | iEnergizer India pvt ltd | Senior executive | May 2019 | 19000
Previous Employer 2 | Concentrix Daksh India pvt ltd | Partinioner | Jan2018 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Make sure the internet connection works.
2. Check if the website is down for everybody or just me (by using isup.me) (optional)
3. Try another browser.
4. Clear cache and browsing history.
5. Try the IP address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.
2. Turn on Bluetooth.
3. A list of available devices will appear.
4.if your speaker is not listed, press the button on your speaker that makes it discoverable.
5. On your mobile select your speaker and that's it, you are connected.

What according to you makes you a good candidate for customer service or technical support job?

I have a total experience of 4+ years in customer service, dealing with international clients on calls and emails.
Good analytical skills.
Team player.
Ready to work in any environment.
Good learner, always remember my deadline and work efficiency.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |