Subject: Tech Support Candidate - Pankaj Tomar
From: Pankaj Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:59:19 -0500

| | Tech Support Test

Name | Pankaj Tomar
E-mail | [email-masked]
Phone Number | (+91) 8826932368
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhajanpura,Delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | No Worry NO Tension Healthcare Pvt. Ltd. | IT Executive | Feb 2020 | 15000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check My internet Connecton.
2. If my internet is working properly Then refresh the web page of www.ndtv.com.
3.If the problem persist open other website in new tab to check if the problem is with the perticular website.
4. Use other browser.
5. After that if still no solution open website on mobile data.if site works properly on mobile data then somthing is wrong at the isp.
6. Raise a ticket at ISP.
7. If network is attached with the firewall then go through with the web filtering to check if the site is block or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth speaker-->turn Bluetooth on in mobile via going to settings or slide down the top of the screen (may vary in IOS slide up the bottom of the screen) -->search for Bluetooth device-->after that your device shows on the mobile screen -->Tap on the name of the device to connect--> Done (It may ask for the code to pair which is given with speaker)
What according to you makes you a good candidate for customer service or technical support job? | Good Knowledge of hardware and software troubleshooting.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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