Subject: Tech Support Candidate - Mamta Verma
From: Mamta Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:58:53 -0500

Tech Support
Test

Name

Mamta
Verma

E-mail

[email-masked]

Phone Number

(+91) 9015244892

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Dwarka Puri

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Wipro Ltd.

Process
Trainer

6th Aug 2020

Around 22k

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check with another browser.

2. Check if internet is working.

3. Restart the computer.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on Bluetooth speaker.

2. Turn on the Bluetooth option on the mobile phone.

2. A list of devices will appear. Select the speaker having its brand name.

3. Mobile phone and Bluetooth speaker will be connected.

What
according to you makes you a good candidate for customer service or technical
support job?

I believe that I am the best candidate for
customer service or technical support job because of my extensive customer
service and management experience and my ability to adapt to any
situation.

On a scale of 1 - 5 please rate your fluency in spoken
English

4