Subject: Tech Support Candidate - Prateek Arora Prateek
From: Prateek Arora Prateek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:57:43 -0500

| | Tech Support Test

Name | Prateek Arora Prateek
E-mail | [email-masked]
Phone Number | (05735) 8077941268
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cowrks Pvt Ltd | Systems Engineer | 03/07/2020 | 34400
Previous Employer 1 | Microland lmt | Senior Engineer | 19/03/2017 |
Previous Employer 2 | Progressive Info Vision | Engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In this case - First Step-- Windows Key + R
Second step write -- cmd + enter key
Third step --- write ipconfig / all
Fourt step --- Check here what is dns ip?
If dns ip is wrong or not showing that's menas dns not working.
We can use the cammond nslookup www.ndtv.com
If we get the ip address that's means dns is working fine.
Otherwise this is dns issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First enable the bluetooth option of speaker.
Second Step-- go-to to phone settings and select the bluetooth option and click on it and search the active speaker name which one you want to use then click on it .

What according to you makes you a good candidate for customer service or technical support job? | Customer is always right , listen the customer in very proper manner and reply as per raised concern ... Satisfaction with proper solution as per the our SLA.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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