Subject: Tech Support Candidate - Mohit Gupta
From: Mohit Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:57:16 -0500

| | Tech Support Test

Name | Mohit Gupta
E-mail | [email-masked]
Phone Number | (91) 7011980009
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Khoda Colony, Noida-62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Xanopous Technology | Desktop Support Engineer | April 10, 2020 | 18000/-
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check what kind of error is that, than i will check whether internet is working or not, all cables plugged in or not properly. If internet will be working than i will check that browser in which i am opening this website (www.ndtv.com) simultaneously i will open hosts file to check website is not block.
At last i will check the antivirus and windows defender.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First turn on Bluetooth speaker.
2. Turn on Mobile Bluetooth and go to in Bluetooth settings.
3. Search Bluetooth speaker name and pair it with your mobile.
4. You are connected now.

What according to you makes you a good candidate for customer service or technical support job?

1. Good listening skills.
2. Positive attitude towards customer.
3. Figuring out what exactly customer wants.
4. Providing correct resolution or information he wants.
5. Maintaining professional relationship with customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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