Subject: Tech Support Candidate - kamal kumar
From: kamal kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:55:03 -0500

| | Tech Support Test

Name | kamal kumar
E-mail | [email-masked]
Phone Number | (+91) 8750823215
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | olympus | desktop supoort engineer | currently working | 14k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If the website showing error to open, so first i will check my browser that it is working fine or not, if yes, so i will check proxy, and perform some basic network activity.
if still issue not resolved, so will coordinate with network engineer. maybe the website be block from firewall, so network person will white list the web address the it will work

Please list the steps to connect a Bluetooth speaker to your mobile phone.

power on the speaker
then open bluetooth in your mobile.
your speaker name is showing.
pair with that name
and conncet

What according to you makes you a good candidate for customer service or technical support job?

to give good and relevant support through chat or call.
resolve query on time.
handle every customer with peace and calm

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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