Subject: Tech Support Candidate - Rahul Yadav
From: Rahul Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:54:00 -0500

| | Tech Support Test

Name | Rahul Yadav
E-mail | [email-masked]
Phone Number | (91) 9967557661
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Janakpuri west,New Delhi.
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
VoIP
Telecom

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cellcomm solutions limited | Technical support engineer | | 27000
Previous Employer 1 | Recomm teleservice Pvt ltd | RF engineer | 15/07/2019 | 18000
Previous Employer 2 | Universal power conversion | Testing and maintenance engineer | 02/05/2018 | 1000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we have check the data connection available like lease line or wi-fi.
Second is the check the timing and date which are update or not showing on computer display.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | In the list, first we have ON the own mobile Bluetooth and after turn on the Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | We have a good service for technical support customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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