Subject: Tech Support Candidate - Deendayal Gupta
From: Deendayal Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:49:34 -0500

| | Tech Support Test

Name | Deendayal Gupta
E-mail | [email-masked]
Phone Number | (+91) 9425706604
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quess corporation Ltd | Analyst | Working | 12000
Previous Employer 1 | HCL technologies Ltd | Customer support Engineer | 30 July 2020 | 10000
Previous Employer 2 | NRI Group | Lab technician | 1 Jan 2015 | 6000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check the internet connection that packet sending and receiving properly after then if I will check ip and subnetting if both are correctly then I will check NIC And Lan cables
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will on the blutooth in my Mobile and start the speaker then scan the blutooth device in my Mobile, when I will get the blutooth name of speaker blutooth then I will connect it and provide the permission for access the device then start the sound
What according to you makes you a good candidate for customer service or technical support job? | I can identify the technically problem of devices and repair it on shortly and I can use different tools for support through teliphonic and remote system
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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