Subject: Tech Support Candidate - Rohit Badge
From: Rohit Badge <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:49:17 -0500

| | Tech Support Test

Name | Rohit Badge
E-mail | [email-masked]
Phone Number | (+91) 9175490291
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nagpur ,Maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Aspiring Minds Assessment Pvt Ltd | Technical Support Engineer | 1 September 2020 | 10000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i'll check there internet connection enable or not. If connection is enable then checking (www.google.com) page load properly or not. If internet working properly then i will check there ndtv site is block or not. If site is not block then i will click on error message that error message give me the troubleshoot option for find the error. After that overcome the issue and provide the solution according to the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Start the Bluetooth both the gudget. Click on "ON" Button.
2) Go to Mobile phone Bluetooth option Click on "Pair new Device" option.
3) Find the bluetooth name of the Bluetooth speaker and then Click on Bluetooth speaker name.
4) Then automatically Speaker connected through Mobile Phone.

What according to you makes you a good candidate for customer service or technical support job? | You should be always find the best solution to overcome the customer problem as soon as possible. but 1st thing you should rectify the main issue that customer telling you properly. At the end customer satisfaction is the main key.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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