Subject: Tech Support Candidate - Ravi Kumar
From: Ravi Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:46:09 -0500

| | Tech Support Test

Name | Ravi Kumar
E-mail | [email-masked]
Phone Number | (+91) 9818613304
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
CCTV, Biometrics

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Syrotech Innovations | Pre sales engineer | | 27000
Previous Employer 1 | Vantage | Senior Technical support engineer | 24 Aug 2019 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 open other website its working fine so this issue is NDTV domain if not open other website i will check following thing
Step 2 Check computer LAN connectivity
step 3 check LAN internet

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1 Turn on speaker Bluetooth
Step 2 Turn on mobile Bluetooth
step 3 send pairing request from mobile to Bluetooth speaker.
Step 4 after pairing Bluetooth speaker connected with mobile

What according to you makes you a good candidate for customer service or technical support job? | i have 5 years experience in technical support, i have a good experience of customer handling & i have also good knowledge of all technicals
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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