Subject: Tech Support Candidate - Sameer Kulshrestha
From: Sameer Kulshrestha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:45:13 -0500

| | Tech Support Test

Name | Sameer Kulshrestha
E-mail | [email-masked]
Phone Number | (+91) 9928533443
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | JAipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | TSE | 04/02/2020 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. If it is saying unable to connect to the internet, in that case, I will check the internet connection.
2. If the website is opening slowly, in that case, I will try resetting the cache and cookies.
3. If still, the problem persists I will try changing the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the speaker and put it on connect/search mode.
2. Go to settings and select Bluetooth and turn it on.
3. In the available devices option search for the Bluetooth speaker and connect to it.

What according to you makes you a good candidate for customer service or technical support job?

1. Good command of technical skills.
2. Good patience and understanding for customers.
3. Along with these 3 years of experience in the technical domain.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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