Subject: Tech Support Candidate - Rishabh Gupta
From: Rishabh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:41:15 -0500

Tech Support
Test

Name

Rishabh
Gupta

E-mail

[email-masked]

Phone Number

(+91) 8806589307

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurugram

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vaco Binary Semantics

Analyst

NA

28000

Previous
Employer 1

Quatrro Global Solutions

Technical Solutions
Engineer

NA

NA

Previous Employer 2

Infosys

Operations Executive

NA

NA

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check the internet connection.

2. Goto LAN settings and see if the computer is connected with ethernet cable or
wifi.

3. Checking the browser settings.

4. Checking the version of the browser (may be an version) is in use right
now.

5. Checking if the website requires any software installation such as Adobe
flash player etc.

6. There can be other troubleshooting as well based on the error message on the
screen.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Goto settings on your mobile phone.

2. Click on the connection settings.

3. Enable the bluetooth option.

4. Ensure that your bluetooth speaker is turned on.

4. Pair the bluetooth device with the mobile handset by clicking the speaker
name in the list of bluetooth devices.

5. Wait for the connection to get established.

6. You'll get the name of the device after the connection is
enabled.

What according to you makes you a good candidate
for customer service or technical support job?

Since,
I've remote support experience in infosys for more than 1.5 years.

On a
scale of 1 - 5 please rate your fluency in spoken English

5