Subject: Tech Support Candidate - Gopal singh Shekhawat
From: Gopal singh Shekhawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:39:46 -0500

| | Tech Support Test

Name | Gopal singh Shekhawat
E-mail | [email-masked]
Phone Number | (91) 7891437728
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur Rajasthan
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Desktop support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Niit ifbi Jaipur | Technical support executive | Currently working | 19K
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the privacy site Settings of browser. Then check the firewall setting it may be blocking the site. If it's not working then clear  all time history and cookies refresh it. Now searching
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on the Bluetooth of both the devices. Then search available bluetooth device on phone click on the speaker bluetooth name connect it.
What according to you makes you a good candidate for customer service or technical support job? | Good
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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