Subject: Tech Support Candidate - Prosenjit Ghosh
From: Prosenjit Ghosh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:38:28 -0500

| | Tech Support Test

Name | Prosenjit Ghosh
E-mail | [email-masked]
Phone Number | (91) 9038375166
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Stellar Information Technology Pvt Ltd | Sr exec IT | 30 Oct 2020 | 32000
Previous Employer 1 | Rad365 Soltion Pvt Ltd | Sr IT Exe | 10 May 2020 | 18760
Previous Employer 2 | SKB Softwares | IT Technician | 4th July 2020 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will query the error in more detail so that I can assist the customer in a proper way.

2. I will ask the customer to check the internet connection.

3.Assist the customer to open the ndtv link by using a different available browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to the mobile settings and search Bluetooth or Power on the Bluetooth from the quick box dropdown list.

2.Switch on the Bluetooth Speaker.

3.You will able to see the Bluetooth Speaker in the available devices, click on it for pairing.

4. Once it pairs with your mobile Bluetooth, you can see it in the paired devices list.

5. Now you can here the music.

What according to you makes you a good candidate for customer service or technical support job?

1. Patience.

2. Good Listening Skills without interrupting the customer.

3. Questioning, if not able to understand in a single go.

4. Capability to solve the issue together (You & Customer).

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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