Subject: Tech Support Candidate - Chandish Reddy
From: Chandish Reddy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:36:56 -0500

| | Tech Support Test

Name | Chandish Reddy
E-mail | [email-masked]
Phone Number | (91) 9989813457
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | reddy structures pvt ltd | IT System Administrator | | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Use a website down checker https://www.isitdownrightnow.com/

2. Use a ping checker -
https://tools.keycdn.com/ping

3. Run step-by-step diagnostics

4. Use network and website monitoring software

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-> Turn Bluetooth on or off
1. Swipe down from the top of the screen.
2.Tap Bluetooth .

-> Connect
1.Swipe down from the top of the screen.
2.Make sure Bluetooth is turned on.
3.Touch and hold Bluetooth .
4.In the list of paired devices, tap a paired but unconnected device.
5.When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

1. Communication
2. Problem Understanding
3. Listening

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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