Subject: Tech Support Candidate - Ankur Sharma
From: Ankur Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:36:15 -0500

| | Tech Support Test

Name | Ankur Sharma
E-mail | [email-masked]
Phone Number | (+91) 8053526970
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kialash Puri, PALAM- NEW DELHI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team Computers | L2 | 15 days | 22K
Previous Employer 1 | HCL Technology | L1 | 30th June 2017 | 15K
Previous Employer 2 | Accura Enterprises | L1 | 30th 2016 | 9K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check what is the exact error.
Second I will check this is the internal problem & external problem, for that I will check this website on another PC, if the same issue got the remain another PC then this is the external PC & I will check also any other website if other website is working fine then our network is working fine. If other website also not working then I will check connectivity from network switch side & also check the connectivity between the router. Then I will resolve kind of these problems.
Thank You.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will Power on the Bluetooth speaker.
2. I will power on the speaker Bluetooth also & will do the pairing with my Mobile Phones.
After that it will be connected if that time showing any error then I will fix it on the spot.
Thank You.

What according to you makes you a good candidate for customer service or technical support job?

I think both are good for own Responsibility & work experience. Because Customer service provider done the satisfy for the general query of the customer & Technical Supporter is resolved the issue found the Bug any application & hardware.
Thank You

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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