Subject: Tech Support Candidate - Vinay Kumar Tiwari Vinay
From: Vinay Kumar Tiwari Vinay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:35:51 -0500

| | Tech Support Test

Name | Vinay Kumar Tiwari Vinay
E-mail | [email-masked]
Phone Number | (11094) 9873709728
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sonia Vihar delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Impact infotech Pvt ltd | Network engineer | Working | 22k
Previous Employer 1 | Securelyknx networks | Technical support executive | 12- Dec-19 | 14k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check internet connectivity of the Device,if connectivity is proper then will check any VPN or site restrictions on system, if there is no site restrictions then will check some proxy settings of the browser of our system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth device
2. Open Bluetooth in setting menu
3. Then check the device name listed in you Bluetooth list
4. Click on the device name Bluetooth
5. Pair the device
6. After pairing process will be finish your device will be successful connected.

What according to you makes you a good candidate for customer service or technical support job?

I have enough experience of technical support and also I'm performing everday of my job responsibilities so that I'm improving my skills day by day

Thanking you

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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