Subject: Tech Support Candidate - Vivek Singh
From: Vivek Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:35:46 -0500

| | Tech Support Test

Name | Vivek Singh
E-mail | [email-masked]
Phone Number | (91) 7905505434
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sectorc 15
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Shivam enclave pvr. Ltd | Network engineer | 15 september 2017 | 10 k
Previous Employer 2 | Syntel services pvt. Ltd | Sustem upport engineer | 14 july 2018 | 16 k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will open a new tab and check if i can load another website.
I will try to open website in another browser if i have its access.
-If in both the cases i can't access the website the i follow below steps.

1-Check the network connection.
2-For network related issues we can run commonds ipconfig /release and ipconfig /renew.
3-Clear browser cookies and cache.
4-Change the proxy server.
5-If still not working Reset the browser and restart the PC.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Switch on the blutooth speaker.
2-Turn on the bluetooth in mobile.
3- Mobile will automatic search for the nearest bluetooth devices, search for the speaker name in bluetooth devices and click on it.
It will ne connected.

What according to you makes you a good candidate for customer service or technical support job? | My dedication and commitment to problem solving(solution is permanent and conforms to the company policy) ability make me a good camdidate for technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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