Subject: Tech Support Candidate - Romil Sen
From: Romil Sen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:34:49 -0500

| | Tech Support Test

Name | Romil Sen
E-mail | [email-masked]
Phone Number | (91) 9717485543
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ibm india | Sr practitioner | 11th Jan 2019 | 35k in hand
Previous Employer 2 | Hyper quality | Analyst | July 2014 | 20k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will check the broswer settings
Go to  settings advanced reset
Delete temporary files and cookies
Reset browser
Check the browser again it wikl work

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First add device from your phone
Pair the bluetooth
Search device
Activated !!

What according to you makes you a good candidate for customer service or technical support job?

1 . Sharp mind
2.  Loyal to his job
3.   Team player
4.   Technically sounded and expertise

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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