Subject: Tech Support Candidate - Ranjan Kumar
From: Ranjan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:33:40 -0500

| | Tech Support Test

Name | Ranjan Kumar
E-mail | [email-masked]
Phone Number | (+91) 9899227392
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Katwaria sarai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kddi India Pvt Ltd | ICT ENGINEER | Currently working | 30000
Previous Employer 1 | Chipin IT Solutions | Remote support enginner | June-2019 | 25000
Previous Employer 2 | World health partners | Desktop support | May-2017 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will call the user and ask him/ her what is exactly error is showing according to error I will do the troubleshooting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will turn on my bluetooth
2. Scan for the device once it will found I will pair and connect

What according to you makes you a good candidate for customer service or technical support job? | My way of working and troubleshooting skill, also my behavior with customer's
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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