Subject: Tech Support Candidate - Gaurav goel
From: Gaurav goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:32:16 -0500

| | Tech Support Test

Name | Gaurav goel
E-mail | [email-masked]
Phone Number | (+91) 8859490991
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | tech mahindra | Associate support | Na | 19000
Previous Employer 1 | Intarvo | Support | Dec 18 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first, i will ensure that internet connection is established.If it is fine then i will clear browser cache and cookies and will restart browser.If it still did not open then i will check firewall security that it has not been blocked.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first turn on the bluetooth of my phone and speaker then paor both the devices by entering pair key.Connection will be established then.
What according to you makes you a good candidate for customer service or technical support job? | I am currently working as support for international process.I have high patiemce level and i interact well.I am result oriented person. I have technical background .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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