Subject: Tech Support Candidate - Md Ahtesham
From: Md Ahtesham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:30:14 -0500

| | Tech Support Test

Name | Md Ahtesham
E-mail | [email-masked]
Phone Number | (91) 9582094060
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Acute Informatics Pvt Ltd | Senior Desktop Support Engineer | NA | 11000
Previous Employer 1 | Renovision Automation Pvt Ltd | Desktop Support Engineer | NA | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.At first, I will check my internet connectivity so that i will be sure i am connected to network or not.
2.If i am connected to network then i will ping my default gateway to check connectivity to the internet.
3.If all the settings is ok then i will ping ndtv.com and try to open the site on incognito window.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First i have to on my Bluetooth speaker
Then i have to open Bluetooth on my phone
Then i have to go to Bluetooth setting and check for the available devices.
On available devices i have to find my Bluetooth speaker and need to pair that using pair key
Now i am successfully connected to the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

I do have technical Support experience.
I am punctual,hard working, result oriented, enthusiastic guy. I am sure i will be a good asset to your organisation.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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