Subject: Tech Support Candidate - Vishal Gupta
From: Vishal Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:28:59 -0500

| | Tech Support Test

Name | Vishal Gupta
E-mail | [email-masked]
Phone Number | (+91) 7042626455
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Intaglio solution | System admin | Nov 5 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check my internet connectivity if it ok then i will check what is the actual problem , if it is related to the SSL then i will accept the SSL certificate of the website and still i am facing the problem then i will check my browser blocklist , if this website is in blacklisting then i remove after that it should be work fine.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On the Speaker then turn on the bluetooth mode then i will trun on bluetooth on my phone and i will scan on my phone and pair with speaker bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

I have a good command on linux based OS.
I have done 2 certifications (RHCSA ,RHCE) as well to show my skill in linux.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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