Subject: Tech Support Candidate - Ravendra Singh
From: Ravendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:27:16 -0500

| | Tech Support Test

Name | Ravendra Singh
E-mail | [email-masked]
Phone Number | (91) 8285398180
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Badarpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Overview of Palo Alto firewall

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | People Interactive (I) Pvt. Ltd. | IT-Engineer | Still working | 35K
Previous Employer 1 | Computer Carnival | IT-Engineer | March2020 | 22K
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First we will check our internet connection is working.
2. Than after will clear browser history and cookies.
3. After it website should open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth in Phone.
2. Search the speaker name in phone.
3. Pair the Bluetooth  speaker.

It will start work.

What according to you makes you a good candidate for customer service or technical support job? | I will understand the customer situation than troubleshoot & identify the problems. I can provide support to customer of my best.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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