Subject: Tech Support Candidate - Shivam Kapahtia
From: Shivam Kapahtia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:25:59 -0500

Tech Support
Test

Name

Shivam
Kapahtia

E-mail

[email-masked]

Phone Number

(91) 79862243875

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Sector 62 Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Networking - basic
ITIL (Incident management,
problem management and change management)

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCl Technologies ltd

Analyst

Na

16500

Previous
Employer 1

Bhilwara Infotechnology ltd

Associate

31st July
2019

11600

Previous Employer 2

NA

Na

Na

Na

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I'll
check the internet connection first, if my internet connection is working fine
and then I'll restart the browser and try once again. After trying again also,
if I am getting the same error code, I'll copy the error the code and search for
the solution on Google.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on the
bluetooth device. Open your mobile settings and switch on the bluetooth option.
After finding a device on your mobile, click on it and connect it with your
mobile.

What according to you makes you a good candidate
for customer service or technical support job?

I am
having 2 years of experience working with a reputated MNC in providing technical
support assistance.

On a scale of 1 - 5 please rate your
fluency in spoken English

4