Subject: Tech Support Candidate - Mohd Masroor Mohd
From: Mohd Masroor Mohd <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:24:58 -0500

| | Tech Support Test

Name | Mohd Masroor Mohd
E-mail | [email-masked]
Phone Number | (110041) 7053406672
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Vandana vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | LBF Travel | Team Leader | |
Previous Employer 1 | Allied Digital | Desktop suport | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At first will check connectivity of the system ,
Second level cache ...

Please list the steps to connect a Bluetooth speaker to your mobile phone. | On the speaker and open bluetooth of the phone after then discover the device after then connect ..
What according to you makes you a good candidate for customer service or technical support job? | Both job is good
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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