Subject: Tech Support Candidate - Shantanu Pathak
From: Shantanu Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:24:14 -0500

| | Tech Support Test

Name | Shantanu Pathak
E-mail | [email-masked]
Phone Number | (+91) 7827350600
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur,Rajasthan
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio
Cloud

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Raamaya Technologies | Azure Admin | | 35800
Previous Employer 1 | Savitri Telecom Solution | Senior Engineer | 15-04-2020 | 22500
Previous Employer 2 | Fracton Technologies | Site Integration Engineer | 7-10-2018 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Checking Ping response, Checking DNS entries, Checking SSL certificate, Checking for webhosting Server response.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on speaker, switch on Bluetooth on phone, search for the required speaker in the Bluetooth device list, if connecting for the first time pair with the speaker and wnjoy!
What according to you makes you a good candidate for customer service or technical support job? | Having a sound troubleshooting skills in areas like Networking, Cloud, Optical Communication and Servers, i have gained an ample amount of technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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