Subject: Tech Support Candidate - UMAR SHOWKAT
From: UMAR SHOWKAT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:23:14 -0500

| | Tech Support Test

Name | UMAR SHOWKAT
E-mail | [email-masked]
Phone Number | (+91) 8803537614
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | GURGRAM
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | REDHUT | | |
Previous Employer 2 | ROOMAN TECNOLOGIES | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*Make Sure the Internet Connection Works
*Check if the Website is Down for Everybody or Just
Me
*Check by giving the name of a different website in
the address bar
*Exit the browser and then try again
*Restart the system and then try again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

*Go to settings
*Tap the Bluetooth option
*Turn on Bluetooth
*A list of available devices will appear.
*If your speaker is not listed, press the button on
your speaker that makes it discoverable – it’s
often a button with a Bluetooth symbol on it.
*On your mobile select your speaker (it might be
a random product number but should have the
speaker’s brand name listed) and that’s it,
you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | I know a lot about the technology in the present time and I do troubleshooting as my passion
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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