Subject: Tech Support Candidate - Hemant Sharma
From: Hemant Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:22:12 -0500

| | Tech Support Test

Name | Hemant Sharma
E-mail | [email-masked]
Phone Number | (+91) 9074130157
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orient Technologies | Customer Support Enginner | NA | 18000
Previous Employer 1 | Maa Jinwani college | System Admin | oct-2018 | 15000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

firstly check am I connected to internet or not ?
if yes
try to open other website.
if it opens then try again to open website in other browser
not
then try to connect properly through the internet

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.trun on Bluetooth on both the devices.
2. search the Bluetooth devices in the mobile.
3. see the speakers name/mac address and pair them.

What according to you makes you a good candidate for customer service or technical support job? | i am very confident about the my tech knowledge and always ready to help.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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