Subject: Tech Support Candidate - Kundan kumar Kundan
From: Kundan kumar Kundan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:15:38 -0500

| | Tech Support Test

Name | Kundan kumar Kundan
E-mail | [email-masked]
Phone Number | (91) 8271714145
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi nagar,new delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ministry of skill development | Technical support engineer | Currently working | 24k
Previous Employer 1 | Wipro technologies | Desktop support engineer | 10/02/2019 | 12k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check internet connectivity
2.clear browsing history and cache
3.check under the setting tab that is there any proxy setting missing?
4.close the browser and reopen the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the Bluetooth of both speaker and mobile phone
2.under Bluetooth setting tab on phone search for new device and pair it with speaker.

What according to you makes you a good candidate for customer service or technical support job? | As i have good technical skills and required experience for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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