Subject: Tech Support Candidate - Pooja Saxena
From: Pooja Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Nov 2020 11:47:09 -0500

| | Tech Support Test

Name | Pooja Saxena
E-mail | [email-masked]
Phone Number | (201306) 9667944551
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti Airtel Ltd | project manager | 1-Dec | 35000
Previous Employer 1 | Sify Technologies | Project Manger | 20-Feb-19 | 30000
Previous Employer 2 | Bharti Airtel Ltd | feasibility executive | 1-Sep-19 | 25,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we have to check the network connectivity.
Then i have to check proxy setting and network setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth of both speaker and mobile phone.
Then have to search bluetooth speaker name or model if name is not set.
Then click on pair device and pair.

What according to you makes you a good candidate for customer service or technical support job?

Employee have to understand the customer issue first.
And assured to give the solution if you don't have that time take proper convenient TAT to resolved.
Employee should have to respond customer calls .
If not able to pick in that case have to text.
And try to resolve customer issue and query in best possible timeline.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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