Subject: Tech Support Candidate - Sagar Malwadkar
From: Sagar Malwadkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Nov 2020 10:09:42 -0500

Tech Support
Test

Name

Sagar
Malwadkar

E-mail

[email-masked]

Phone Number

(+91) 9890970618

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Pune

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IIMS

windows system administrator

20

30000

Previous
Employer 1

victorious kidss educares

windows system administrator

12

20000

Previous Employer 2

al adil trading co
dubai

technical support

3

40000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

First I check internet is it working or not then go to group policy and check is
that any policy for a user if yes then change and  update the gp

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Click the Bluetooth button and search Bluetooth devices select
which is speaker then it will pair and connect

What according to
you makes you a good candidate for customer service or technical support
job?

Speak politely and resolve issue as soon as possible

On a scale of 1 - 5 please rate your fluency in spoken
English

3