Subject: Tech Support Candidate - Qamar Tanweer Qamar
From: Qamar Tanweer Qamar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Nov 2020 09:18:37 -0500

| | Tech Support Test

Name | Qamar Tanweer Qamar
E-mail | [email-masked]
Phone Number | (91) 9315652693
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Arabic Language Windows troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sigma llc | IT Project Engineer | 2020 | 5000 AED
Previous Employer 1 | Zahran operations and maintenance | Network Engineer | 2018 | 4000 AED
Previous Employer 2 | Agile Infoways pvt ltd | Desktop Support Engineer | 2015 | 20000 INR

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Yes, I can troubleshoot these problems in a step by step process like:

We can open the website from another browser,

By clearing all the cookies and cache files,

May be the problem occurring from the proxy server side,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Setting
2- Bluetooth option
3-Turn on Bluetooth
4-A list of available devices will appear.
5- If the speaker is not listed,
press the button on speaker that makes it discoverable,
6- On the mobile select required speaker

What according to you makes you a good candidate for customer service or technical support job? | Because I’m good at Troubleshooting skills and good at customer handling
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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