Subject: FW: Arabic Language Test - Sumaiya Khatoon
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 24 Nov 2020 12:28:04 +0000

Swagtron

From: Sumaiya Khatoon <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 24 November 2020 at 10:09 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Arabic Language Test - Sumaiya Khatoon

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Sumaiya Khatoon    /  (91) 8543900565    / [email-masked]<mailto:[email-masked]>
Whats your first language       Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Sir,

Welcome to the Babyshop!

This is regarding your order no.9643039489 which you have placed on 14/11/2020.

We have received the email complaint about the delayed delivery of the purchased product. We duly apologize for not satisfying you properly and for the inconvenience you had to face by our delivery staff.we assure you that this will not happen again in future.

Due to the covid-19 we are facing lot of irregularities in the transport and courier services which were unavailable for few days, but the situation is under the control now and your issue is resolved.
Your order will be safely  delivered to the given address within next 24 hours.
You can use tracking id: h5678903421 to track your order from the (order tracking) site.

Moreover as compensation for the trouble caused I would be able to process for you xxx of coupon credits in your shopping wallet. you can avail this credit on your final bill whenever you make purchase.
You are a valued and loyal customer to us and we are commited to providing you with the best service possible.

Thanks for being patience and co-operative with us.
Do Let us know if you need further assistance, we will be more than happy to help you!

Best regards,
Team Babyshop.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello (customer name)

Welcome to the Babyshop!

This is regarding your order id no 9643039489 purchased on 16/11/2020.

We duly apologize on behalf of our support team for the disappointment which has caused inconvenience to you from our end and we are highly regretful for being late.

We would like to tell you that due to the protocols and guidelines imposed by the government which varies state by state due to which we failed to deliver your order by the expected time.

We regret for the mismatched colour of your trouser which has been replaced due to the unavailability of the mentioned colour.

We are glad to inform you that our team is looking into your concern and we will get back to you along with the details regarding the exchange of the product within 24 hours also we will compensate accordingly as of avail offers and t&c followed by the protocols.

We assure, that you will not feel disappointed in the future and we hope you will understand the prevailing situation and would keep getting our services in future.We will be really happy to serve you with better services in future with more efficient and effective services from our staff as you are a loyal customer of our brand since, I personally assure you to provide you the best service possible.

Please feel free to reach out to us in case of any further queries.

Thanks for contacting us!

Best Regards,
Babyshop team.