Subject: FW: Tech Support Candidate - Chetan Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 24 Nov 2020 11:46:21 +0000

Swagtron

From: Chetan Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 24 November 2020 at 2:16 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Chetan Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Chetan Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7982123377
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Concentrix      Sr. Technical support engineer  5th May 2020    18k
Previous Employer 2     Strabag Engineers       DGO     28th dec 2018   10k
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will start by checking my internet connection for loose wires.
followed by  restarting the Browser
i will try to open Link in Incognito mode
if issue persists then i will try clearing its cookies and saved browsing data after a backup
if issue persists i will try the link in some other browser
if issue still persists then i will end the browser task from task manager and relaunch it
it that doesn't help i will restart the computer.

doing all of these or any of these could be a possible solution to the problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the mobile>settings>Bluetooth>search for device or scan > upon seeing the speaker select it > pair > Bluetooth speaker is connected.

(Make sure speaker is ON  and is in pairing mode)
What according to you makes you a good candidate for customer service or technical support job? The candidate needs to be polite to the customer , has to be a good listener to get the problem correctly, has to be engaging or the customer will feel bored and rate less in evaluation , also one needs to be the driving force of the conversation between him and customer if he can't drive the conversation correctly customer will start panicking. one customer service representative seems to know what is he talking about even if he actually doesn't.

and most of all Being polite and Showing remorse for the problem and Provide a human touch to the conversation otherwise cx will feel like he is talking to a machine.
On a scale of 1 - 5 please rate your fluency in spoken English  5