Subject: Tech Support Candidate - Shubham Mishra Shubham
From: Shubham Mishra Shubham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Nov 2020 05:52:51 -0500

| | Tech Support Test

Name | Shubham Mishra Shubham
E-mail | [email-masked]
Phone Number | (91) 9140062403
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 27
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Just dial | Information Retrieval Officer | 29 February 2020 | 17.5k
Previous Employer 2 | I Energizer | Junior Engineer | 6 October 2017 | 14k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all there's a need to check or identify what kind of error it is. We can check the lan cable is properly connected or not. Even we can clear the cache and cookies of the browser. Also we can use another browser to open the website. Sometimes there's a need to turn restart the computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open settings in mobile - turn on bluetooth of phone simultaneously of speaker also - search for bluetooth speaker and pair firstly and after connection it will prompt as connected - play media
What according to you makes you a good candidate for customer service or technical support job? | I am a good learner as well as I've done B Tech from computer science stream. Though I was not good at coding but I can troubleshoot many problems technically.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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