Subject: Re: LSM Joining Case Test - sourabh sharma
From: sourabh sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Nov 2020 04:13:32 -0500

| | LSM Joining Case Test

Name | sourabh sharma
E-mail | [email-masked]
Phone Number | (+91) 9452222807
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected blurb because agent has gathered all the information from the customer and asked the address of the customee to ensure the delivery of tickets. In this blurb there must be some changes like greetings to the customer and giving the ending notes.

Please let us know if further assistance is required. I will be more than happy to help.

Have a great day.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between good and great service is that when customer is unhappy with the services and the agent listen all the query and provide the best solution and by doing that customer becomes very happy that is the great customer service.

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