Subject: Tech Support Candidate - Prakash Kumar
From: Prakash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Nov 2020 02:53:20 -0500

| | Tech Support Test

Name | Prakash Kumar
E-mail | [email-masked]
Phone Number | (91) 8287556296
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 35
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | I energizer | Senior executive | 15 Oct 2019 | 17
Previous Employer 2 | Tech Mahindra | CSA | 20 Sep 2017 | 10

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will make sure that my system is connected with internet. If internet connection is fine I will again try to open the website and if did not work I will delete cache & cookies and then check again after closing all the opened windows. AI will also ensure that error is with all the site or only for above mentioned website.
I can also try to open the website on other browser to check whether it is working or not or problem is only with only with a particular browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth on mobile the device name will be shown on bluetooth pairing list. If the particular speaker is not listed in the Bluetooth section then I will press bluetooth button if speaker to make it searchable from my mobile and one found I will select the same with my mobile.
What according to you makes you a good candidate for customer service or technical support job? | I have overall around five years of working experience in customer service. I am soft spoken person and good listener. I am attentive and punctual of time and disciplined person. I always co operate with my team members and finish my assigned work within time frame.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |