Subject: French Language Test - Ahoussi Penuel Corneille Malan
From: Ahoussi Penuel Corneille Malan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Nov 2020 02:51:13 -0500

| | Foreign Language Screening Test

Name | Ahoussi Penuel Corneille Malan    /  (+91) 9686410782    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer, we apologize that you where unable to receive our delivery on time. We understand your anger, this case is totally unabitual. The delay as been caused because of some confusion and and some technical problems in our system  and that is the reason why your package being sent later than it was meant to. We will solve this problem very soon. Please accept this voucher that you can use for your next transaction with us. Once again we are sorry for those inconveniences.

Thank you for your continuing patronage.

Sincerely,

Babyshop team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer, we are really sorry that we sent you a wrong color of your choosing product, due to mixing of orders we sent you an other color of trouser. About the delay we tried to call you but we did not get response. We are immediately sending you a replacement. You can keep the previous one trouser with you only. Once again we are sorry for those inconveniences. We appreciate your continued patronage.

Sincerely,

Babyshop team.

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