Subject: Fwd: Tech Support Candidate - Manish Chowrasia
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 23 Nov 2020 23:28:17 -0700 (MST)

Hi Ma'am, 

This is Manish's test, Shortlisted by Pritish for tech, Please check his written english 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 19 Nov, 2020, at 15:41, HR Livesalesman <[email-masked]> wrote: 

Hi Ma'am, 

His spoken is good. 
Having L2 Support Experience too. 
He is staying in Dwarka but can relocate. 
His Current salary is 40k 
Expecting 20% hike 
Have to serve 15 days. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 19 Nov, 2020, at 15:24, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Manish Chowrasia 
E-mail 	[email-masked] 
Phone Number 	(011) 8860119496 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Dwarka sector-8 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Ena Technologies Pvt Ltd 	Technical Support Associate 	still working 	40000 
Previous Employer 1 	Innovazion Research Pvt Ltd 	Technical Support Associate 	28-10-2015 	32000 
Previous Employer 2 	NA 	NA 	NA 	NA 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	* I will restart the computer. 
* I will check the website address typed is correct or incorrect. 
* I will check the internet is working or not 
* I will also check if there is a infection in browser. 
* I will check for proxy settings through inetcpl.cpl on windows or apple computers will check into the system preferences. 
* I will also check for any kind of vpn plugin 
* I will check for the harmful plugins. 
* After applying above steps at the end will completely reset the browser by taking the bookmarks backup. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	* power on the speakers 
* Turn on the bluetooth on mobile. 
* Pair up the speakers with mobile phone via bluetooth 
* Once both the devices gets paired then will connect the speakers with mobile phone. 
* I will make sure that connecting devices into the prescribed range. 
What according to you makes you a good candidate for customer service or technical support job? 	I can quickly respond to the customer's query without delaying in process.I have a very good customer handling skills where I can handle the irated customers very well.i have a kind of technical skills where I can fix the customer's issue within the given time frame. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4