Subject: FW: Tech Support Candidate - NEHA Choudhary Neha
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 23 Nov 2020 10:26:42 +0000

This woman has not picked up my phone or that of Pritish. Coordinate with her and fix up a time for 2pm for interview with me

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 19 November 2020 at 2:14 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - NEHA Choudhary Neha

Hi Ma'am,

Her Spoken English is excellent
Having good range of technical experience too.
Her last salary was 40k
Expecting above hen 40k.
She can join immediately.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 19 Nov, 2020, at 13:58, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    NEHA Choudhary Neha
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7042097872
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Email configuration and software installation
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Telus international     Senior technical representative 6th Nov 2020    41k
Previous Employer 1     Rpi consultant  Senior technical representative July 20th 2019  37k
Previous Employer 2     TLC     Technical support mac   January 2016    28k
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  There can be various scenarios on this issue .
If a 404 error comes that means that the page you were trying to reach on a website couldn't be found on the server.
In IE, the webpage cannot be displayed usually indicates the same 404 error as well . Firstly we will retry the page by pressing the F5 , or try the URL address again , check the errors in URL .
Clear your browser cache .
Check on the extension and if still the issue persist then we might need to change the DNS Servers .
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open settings and look for bluetooth option
Touch and hold bluetooth
It will give the option to pair new device, then tap the name of the bluetooth devices you want to pair with your device
It will get connected and it you don't find pair new device ,then we need to check and refresh and connect again .
What according to you makes you a good candidate for customer service or technical support job? I am passionate about my work and working in the same industry for almost 5 years .
I love interacting with people and serve them .
I feel good when I help people on their issues and plus you get to interact different minds from different places .
On a scale of 1 - 5 please rate your fluency in spoken English  4