Subject: FW: Tech Support Candidate - Durgesh Dubey
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 23 Nov 2020 10:09:22 +0000

Check for swagtron

From: Durgesh Dubey <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 19 November 2020 at 5:43 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Durgesh Dubey

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Durgesh Dubey
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7206039587
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gurugram
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Bharti Airtel   Network support engineer        Till now        15000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will check that there should be proper internet connectivity, after that I will check Network in the device and reset the network.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1-Open the Bluetooth of mobile phone as well as Bluetooth speaker
2- Search for nearby devices in mobile phone
3- Pair Mobile Bluetooth with speaker
4- As Bluetooth connected you can use it.
What according to you makes you a good candidate for customer service or technical support job? I am self motivated employee. I can handle escalations from the customer,. Currently I am working as a Network support engineer at Bharti Airtel
On a scale of 1 - 5 please rate your fluency in spoken English  4