Subject: FW: German Language Test - Shashank Gautam
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 23 Nov 2020 09:50:28 +0000

For swagtron

From: Shashank Gautam <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 20 November 2020 at 6:24 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: German Language Test - Shashank Gautam

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Shashank Gautam    /  (91) 9999012779    / [email-masked]<mailto:[email-masked]>
Whats your first language       German
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Valued Customer,

We apologize for any inconvenience caused to you.

Please let us assure you that it is not our typical way of functioning. We always strive to offer the best services to all of our customers.

Kindly, allow us 12 business hours to get this matter checked with the courier partner, and we will try to deliver your order in the next 24 hours. Also, we will have this issue validated with the courier team and necessary actions will be taken against them.

We value your business relationship with us and look forward to serve you better in the future.

The ticket id for your case is 123XXXX.

Thanks & Regards,
Shashank Gautam

Team Babyshop
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Valued Customer,

We apologize for any inconvenience caused to you.

Please be assured that it is not our typical way of functioning. We always strive to offer the best services to all of our customers.

We want to inform you that we have checked this matter and found an incorrect order (different color trousers instead of blue trousers) was delivered to you due to a technical glitch at the backend. Our team is trying to rectify that error.

Further to your complaint, we have shared feedback with the respective support team executive and will ensure that we do not repeat such incidents in the future.

Also, we have arranged for the delivery of the blue color trousers and you will receive the same in the next 2-3 business days. The delivery executive will exchange it with the incorrect order.

Once again we apologize for any inconvenience caused to you.

The ticket id for your case is 345XXXX.

We hope, it addresses the issue raised. If in case you face any issue please feel free to contact us.

Thanks & Regards,
Shashank Gautam

Team Babyshop