Subject: Re: Tech Support Candidate - Tanuj Jain Tanuj
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 23 Nov 2020 09:02:33 +0000

His written English is pathetic! Of course not!

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 19 November 2020 at 2:28 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Tanuj Jain Tanuj

Hi Ma'am,

His spoken is good.
He is staying in Dwarka but he have to relocate in NOida as he have his own house here.
His current salary is 38k
Expecting hike on it
He have to serve 15 days notice which he can negotiate to7-10 days

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 19 Nov, 2020, at 14:09, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Tanuj Jain Tanuj
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7217766477
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Echosoft Pvt ltd        Level 3 sr. Executive           38k
Previous Employer 1     Tech live Connect       Level 1 process accociate               28k
Previous Employer 2     Genpact India   Process accociate               17k
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all when need to know about the error which kind of error we are getting. There are many times of errors. Some errors are mentioned below
1. No connection or no internet
2. Certificate errors

In no internet situation, we need to check our internet connection. Also  we can check DNS settings in network selection settings. Also we can troubleshoot further for internet issue resolution such as reset ip, renew ip

If the website is working in different browser then we can try to reset current browser. Also we can download and import the certificate of that website.
Actually this case resolution will be depend upon the real time issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      If need to turn on the bluetooth in our mobile phone from settings selection area. Then we need to turn on the bluetooth speaker device then we can search for new device nearby in Bluetooth option in phone. Then select the required device or speaker then use the pair button to connect the speaker with phone . In some cases it uses to put the password or pin to connect some secure devices.
What according to you makes you a good candidate for customer service or technical support job? There are many points which makes me a good candidate for support. I uses many points when I provide or give support to my customer.
1. Active listening
2. probing
3. Assurance
4. Set correct expectations about the issue resolution time taken
5. Empathy if required
6. Real and correct solution on time.
On a scale of 1 - 5 please rate your fluency in spoken English  4