Subject: Tech Support Candidate - Baljeet singh Baljeet
From: Baljeet singh Baljeet <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Nov 2020 03:47:01 -0500

| | Tech Support Test

Name | Baljeet singh Baljeet
E-mail | [email-masked]
Phone Number | (+91) 9555533396
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland ltd | Technical support | No | 38 thousand
Previous Employer 1 | Hcl | Technical support | 31 july 2019 | 30 thousand
Previous Employer 2 | Wipro | Desktop support | 4 sep 2018 | 18 thousand

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Trying to open a website in incognito window clear cache and cookies of the browser reat the browser try to ooen tge website on other browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the bluetooth on the device and in laptop search tge name and click on connect
What according to you makes you a good candidate for customer service or technical support job? | I am very quick learner and love to interact with the users
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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