Subject: Tech Support Candidate - HARINARAYANAN N
From: HARINARAYANAN N <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 22 Nov 2020 09:18:16 -0500

| | Tech Support Test

Name | HARINARAYANAN N
E-mail | [email-masked]
Phone Number | (91) 9645121080
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | cochin
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | bharti airtel ltd | executive | | 17500
Previous Employer 1 | cochin international airport | apprentice | 10/07/2016 | 8500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first i will check the computer network is up or not ,by  checking the ping to gateway ip address, then i will check the website in my phone to ensure it is getting through outside network, then i will find the ip address of the website by running ns lookup command in command prompt ,last i will check the firewall logs if any ports are blocking the traffic ,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.turn on the Bluetooth  speaker
2.turn on the Bluetooth on your phone
3.identifie the Bluetooth device pair the device in your phone

What according to you makes you a good candidate for customer service or technical support job? | i will try my best to resolve the customer issues with  less downtime
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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