Subject: Tech Support Candidate - Arun Swami
From: Arun Swami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 22 Nov 2020 05:38:20 -0500

| | Tech Support Test

Name | Arun Swami
E-mail | [email-masked]
Phone Number | (0) 8650871233
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lds technology | Network Engineer | Currently working | 25k
Previous Employer 1 | Iterate india pvt LTD | Customer cum technical support | October 2019 | 15k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly check the internet. It is working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth of the speaker as well as mobile phone.
2. Search the speaker bluetooth on the mobile phone.
3. Connect the speaker bluetooth device to the mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | Firstly listen properly to the customer problem camly . Then resolved the problem of the customer as soon as possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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